Best Practices
Improving customer and stakeholder engagements
As the financial sector find new ways today to better serve the customers, one cannot ignore the fact that technology will continue to be the main driver. Quite often, the use of technology to solve a customer’s problem which may not been diagnosed properly, solutions are jumped into quickly without fully understanding the right problem. The ‘doing more with less’ mantra should be used as a guide as we leverage technology to solve customer’s day-to-day ‘right’ problems with simple easy-to-use engagement techniques with the financial institutions.
April 17, 2017
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