
Can the big players win in the world of Retail Disruption?
This is a topic close to our business for winning in GSK Consumer Healthcare Asia Pacific. Shoppers are demanding. They expect products to be available online, but also a trustful and impeccable in-store service. They expect the experience to be frictionless, immediate, personalized and private and sustainable. Retail shopping is likely to change more in the next 10 years than it has in the last 1000 years.